Refund and Exchange Policy

We take pride in the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward refund and exchange policy to ensure your peace of mind.

Refund Policy:

• We offer a 14-day return policy for items purchased directly from our website.
• To be eligible for a refund, your item must be unused, in the same condition that you received it, and in the original packaging.
• Once your return is received and inspected, we will give you a call to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchange Policy:

• We offer exchanges for items of the same value within 10 days of purchase.
• To be eligible for an exchange, your item must be unused, in the same condition that you received it, and in the original packaging.
• If you need to exchange an item, please contact us at [email address] with your order number and details about the product you would like to exchange.
• Once we receive your item for exchange and inspect it, we will process the exchange and send you the new item promptly.

Exceptions:

• Customized or personalized items are not eligible for returns or exchanges unless they arrive damaged or defective.

If you have any questions about our refund and exchange policy, please don't hesitate to contact us at info@almacastiron.com